Terms and Conditions

Introduction:

The content of the pages of this website is for your general information and use only. The website allows you to browse, select and purchase Clothing and Accessories (“Goods” or “Products” or “Services”). It is subject to change without notice. Please read the terms and conditions listed below carefully.

Our store is hosted on Budgetic. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Typographical Error:

We try to exhibit every piece of information as accurately as possible. In the situation a product is listed at an incorrect price or with incorrect information due to typographical error or due to error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We reserve the right to make changes to the information on this website, or to services described therein, or update such information at any time without notice.

Product Images and Description: 

The product images that appear on our website are for representation purposes and there to give you a fair idea about the products you would like to order. The actual product could however, vary in for example, appearance or packaging etc. Moreover, all information provided is believed to be accurate but is not guaranteed and is subject to change. The website contains details pertaining to the product such as its specifications, ingredients and caution notes etc. Such product details are similar to the details given on the product pack and ‘Craxx’ shall not be responsible for such product details. The image quality as well as the colors of the product shown on the website depend on your monitor, we cannot guarantee that your monitor’s display of any colours will be accurate.

Price:

The prices mentioned on the website at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities prices do change on a daily basis. In case the prices are higher or lower on the date of delivery the difference will not be collected or refunded as the case may be at the time of the delivery of the order. The website may have some promotional offers running for some products which can be availed till the stock of the promotional product lasts. Craxx will not be liable for the availability of stock of the product under promotional offers.

Trademarks and Copyrights:

All intellectual property rights, whether registered or unregistered, on the website, information content on the website and all the website design, including, but not limited to text, graphics, software, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the website also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.

Customer Protection:

The information you provide us is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

Shipping Time:

Orders in Pakistan will be delivered within 3-4 working days.

Exchange:

All products purchased from craxx.pk can be exchanged within 7 days of purchase only if:-

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by contacting us on our instagram page or whatsapp number.

Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to provide photographic evidence of the defective item within 3 days of purchase.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The exchange needs to be done in cities outside Karachi.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

*You will be able to exchange the product in case of you want a different size. However, you would be required to pay the delivery fee of the transaction involved.

Refund:

We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, the product can be exchanged with another.

Order Cancellation:

You may cancel your order at any time before the shipping process.

  • Craxx reserves this right of cancelling your order for the reasons including; unavailability of stock or due to inaccuracy of pricing.
  • There will be no exchange on sale articles.

Deliveries: 

Free Home Delivery for orders exceeding PKR 2500, Otherwise PKR 150 or PKR 200 will be charged according to city.

All orders may take up to 3-4 working days to be delivered to your doorstep

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